> ## Documentation Index > Fetch the complete documentation index at: https://docs.stork-sms.net/llms.txt > Use this file to discover all available pages before exploring further. # Contact & Support > Get help, connect with our community, and reach our team through multiple channels Stork SMS Contact & Support Get help, connect with our team, and access support resources. We're here to ensure your Stork SMS experience is smooth and successful. ## Support Channels ### Email Support (Primary) **Email**: [info@stork-sms.net](mailto:info@stork-sms.net) **Response Time**: 24-48 hours for general inquiries **Best For**: Detailed technical issues, business inquiries, privacy concerns **When to Use Email**: * Complex technical problems requiring detailed explanation * Business partnership or enterprise inquiries * Privacy-sensitive issues or account problems * Feature requests with detailed specifications * Bug reports with extensive logs or screenshots ### Social Media **Twitter**: [@StorkSMS](https://twitter.com/storksms) **Response Time**: 2-6 hours for direct messages **Best For**: Quick questions, platform status updates, announcements **What We Share**: * Platform updates and new feature announcements * Community highlights and user showcases * Technical tips and best practices * Industry news and Web3 developments ## Getting Help ### Before Contacting Support #### Check Our Documentation * **Browse the FAQ**: Most common questions are answered in our [FAQ section](faq.md) * **Try Troubleshooting**: Follow our [troubleshooting guide](troubleshooting.md) for technical issues * **Search Documentation**: Use the search function to find relevant information #### Prepare Your Information For faster resolution, gather this information before reaching out: **Technical Issues**: * Your wallet address (public key only) * Browser and operating system details * Steps to reproduce the problem * Screenshots or error messages * Transaction signatures (if blockchain-related) **Account Issues**: * When the issue started * What you were trying to do * Any error messages received * Whether the issue affects multiple devices ### Response Times & Availability #### Support Hours * **Email Support**: Monday-Friday, 9 AM - 6 PM PST (responses within business hours) * **Team Support**: Monday-Friday, 9 AM - 6 PM PST * **Emergency Issues**: Monitored outside business hours * **Weekend Support**: Limited availability, email responses on Monday #### Expected Response Times * **Email (General)**: 24-48 hours (business days) * **Email (Technical)**: 24-48 hours (business days) * **Email (Business)**: 24-48 hours (business days) * **Critical Issues**: \<24 hours regardless of time ### Support Tiers #### Standard Support (All Users) * Email support assistance * Documentation and guides * Technical troubleshooting help * General feature requests #### Priority Support (Coming Soon) * Expedited email responses (12-24 hours) * Direct team communication * Priority bug resolution * Feature request consideration #### Priority Support (Future Premium) * Dedicated support channel * 2-hour response time guarantee * Direct team member access * Priority feature request review ## Technical Support ### Common Technical Issues #### Wallet Connection Problems **Quick Solutions**: * Refresh the page and try reconnecting * Check if wallet extension is enabled for the site * Verify you're on the correct network (Mainnet/Devnet) * Try incognito/private browsing mode **For Detailed Help**: See our [wallet troubleshooting guide](troubleshooting.md#wallet-connection-issues) #### Message Sending Issues **Quick Solutions**: * Check SOL balance for transaction fees * Verify chat creation was successful * Wait 1-2 minutes for network processing * Try refreshing and sending again **For Detailed Help**: See our [messaging troubleshooting guide](troubleshooting.md#message-sending-problems) #### Performance Issues **Quick Solutions**: * Close unnecessary browser tabs * Clear browser cache for Stork SMS * Update to latest browser version * Check internet connection stability **For Detailed Help**: See our [performance troubleshooting guide](troubleshooting.md#performance-issues) ### Bug Reporting #### How to Report Bugs * **Check Documentation**: Review our troubleshooting guides first * **Reproduce the Bug**: Try to recreate the issue consistently * **Document Details**: Screenshots, error messages, steps taken * **Report via Email**: Send detailed bug reports to [info@stork-sms.net](mailto:info@stork-sms.net) #### Bug Report Template ``` **Bug Description**: Brief description of the issue **Steps to Reproduce**: - First step - Second step - Result **Expected Behavior**: What should have happened **Actual Behavior**: What actually happened **Environment**: - Browser: Chrome v120 - OS: Windows 11 - Wallet: Phantom v1.2.3 - Network: Mainnet **Additional Info**: Any other relevant details ``` #### Bug Rewards * **Acknowledgment**: Public recognition for helpful bug reports * **NFT Rewards**: Exclusive NFTs for significant bug discoveries * **Beta Access**: Early access to new features for regular contributors * **Bug Bounty Program**: Coming soon with monetary rewards ## Community & Feedback ### Community Guidelines #### Community Guidelines * **Be Respectful**: Treat all community members with respect * **Stay On Topic**: Use appropriate channels for discussions * **No Spam**: Avoid repetitive messages or excessive tagging * **Help Others**: Share knowledge and assist fellow users * **No Financial Advice**: Don't give investment or trading advice #### Content Guidelines * Keep discussions relevant to Stork SMS and Web3 messaging * No hate speech, harassment, or discrimination * No sharing of private keys or sensitive information * No promotion of competing platforms or services * Respect intellectual property and copyright ### Feedback & Suggestions #### Feature Requests **How to Submit**: * Email [info@stork-sms.net](mailto:info@stork-sms.net) with subject "Feature Request" * Provide clear use case and benefits * Include detailed implementation suggestions * Follow up as needed for clarification **What Makes a Good Feature Request**: * Clear problem statement * Detailed use case scenarios * Consideration of user impact * Awareness of technical constraints #### Platform Feedback **Areas for Feedback**: * User interface and experience * Performance and reliability * Security and privacy features * Documentation and tutorials **How We Use Feedback**: * Regular review of all community feedback * Integration into development planning * Public acknowledgment of valuable suggestions * Implementation updates shared with community ## Business & Partnerships ### Business Inquiries **Email**: [info@stork-sms.net](mailto:info@stork-sms.net) **Response Time**: 2-5 business days **Topics**: Enterprise solutions, partnerships, integrations #### Enterprise Support * Custom implementation assistance * Integration with existing systems * Training and onboarding programs * Dedicated support channels #### Partnership Opportunities * Technology integrations * Community partnerships * Educational collaborations * Developer ecosystem partnerships ### Media & Press **Contact**: [info@stork-sms.net](mailto:info@stork-sms.net) **Subject Line**: "Media Inquiry - \[Topic]" #### Press Kit Resources * High-resolution logos and branding * Platform screenshots and demos * Team member bios and photos * Company background and mission * Technical specifications and features ## Security & Privacy ### Security Concerns **Email**: [info@stork-sms.net](mailto:info@stork-sms.net) **Subject Line**: "SECURITY - \[Brief Description]" **Response Time**: \<2 hours for critical issues #### What to Report * Potential security vulnerabilities * Suspicious activity or phishing attempts * Privacy concerns or data issues * Unauthorized access attempts #### Information to Include * Detailed description of the security concern * Steps to reproduce (if applicable) * Potential impact assessment * Your contact information for follow-up #### Security Response Process * **Immediate Acknowledgment**: Within 2 hours * **Initial Assessment**: Within 24 hours * **Investigation**: 1-7 days depending on complexity * **Resolution & Communication**: Timeline provided during investigation ### Privacy Requests **Email**: [info@stork-sms.net](mailto:info@stork-sms.net) **Subject Line**: "Privacy Request - \[Type]" #### Supported Requests * Data export requests * Account deletion requests (note: blockchain data is immutable) * Privacy policy questions * Data usage clarifications ## Developer Resources ### Technical Documentation * **API Reference**: Available in our [GitHub repository](https://github.com/StorkSMS/Stork-SMS-Dapp) * **Integration Guides**: Step-by-step integration tutorials * **SDK Libraries**: Official software development kits * **Code Examples**: Sample implementations and use cases ### Developer Support **Discord**: #developer-support channel **GitHub**: [StorkSMS/Stork-SMS-Dapp](https://github.com/StorkSMS/Stork-SMS-Dapp) **Email**: [info@stork-sms.net](mailto:info@stork-sms.net) (Subject: "Developer Support") #### Developer Community * Regular developer meetups and AMAs * Technical deep-dive sessions * Integration showcase opportunities * Early access to developer tools ## International Support ### Global Community * **Time Zones**: Community members worldwide provide 24/7 coverage * **Languages**: English primary, community translations available * **Regional Groups**: Local community groups for major regions ### Localization **Current Status**: English only **Future Plans**: * Spanish and Portuguese (Q2 2025) * French and German (Q3 2025) * Asian languages (Q4 2025) * Community-driven translations ## Emergency Contacts ### Critical Issues Only **Definition**: Platform-wide outages, security breaches, or data loss #### Emergency Procedures * **Immediate Notification**: Email [info@stork-sms.net](mailto:info@stork-sms.net) immediately * **Status Updates**: Regular updates on resolution progress * **Post-Incident Review**: Detailed analysis and prevention measures #### What Constitutes an Emergency * Complete platform outage affecting all users * Security breach or data compromise * Critical bug causing data loss or security risk * Network-wide transaction processing failures ## Feedback on This Documentation ### Improving Our Support We continuously improve our support resources based on user feedback. **How to Suggest Improvements**: * Email documentation feedback * Email suggestions to [info@stork-sms.net](mailto:info@stork-sms.net) * Create GitHub issues (coming soon) **Areas for Feedback**: * Clarity and completeness of documentation * Missing information or topics * Outdated or incorrect information * Suggested new resources or guides *** ## Quick Reference **Most Common Issues**: * [Wallet won't connect](troubleshooting.md#wallet-connection-issues) * [Messages won't send](troubleshooting.md#message-sending-problems) * [App running slowly](troubleshooting.md#performance-issues) * [Can't see chat messages](troubleshooting.md#chat-loading-issues) **Fastest Support**: Email us at [info@stork-sms.net](mailto:info@stork-sms.net) (Stork community chat coming Q3) **Business Inquiries**: [info@stork-sms.net](mailto:info@stork-sms.net) **Security Issues**: [info@stork-sms.net](mailto:info@stork-sms.net) with "SECURITY" subject **Remember**: Never share your private keys or seed phrases with anyone, including our support team. We will never ask for this sensitive information. *** **We're here to help!** Whether you're a new user getting started or an experienced developer building integrations, our community and team are committed to your success with Stork SMS.